FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We currently ship worldwide!
(with the exception of Northern Ireland and the EU due to the recent GPSR regulations)
How long does shipping take?
We aim to dispatch your order within 1-2 days. Once shipped, we use a courier service that typically delivers within 2-3 days.
How do I track my order?
You’ll receive an email with your tracking details once your order has been shipped.
Returns
How do I return an item?
We want you to love your purchase! If you need to return an item, please contact us within 14 days of receiving your order. We’ll provide you with the return instructions and help guide you through the process. Please note that items must be returned in their original condition and packaging.
How long does it take to process my return?
Once we receive your return, we aim to process it within 3-5 business days. You’ll receive an email confirmation once your return has been processed and any applicable refunds have been issued.
Can I exchange for a different item?
Yes, we’re happy to offer exchanges! If you'd like to exchange an item for a different one, please contact us within 14 days of receiving your order. We’ll provide you with the return instructions and help you choose a replacement. The item must be in its original, unused condition and packaging.
General
What ingredients do you use in your products?
We take great care in selecting high-quality ingredients for all of our products. Our fragrances are made with a blend of premium, skin-safe oils, natural waxes, and eco-friendly materials. We are committed to using ingredients that are both effective and kind to the environment, ensuring that each product is not only magical but also responsibly made. For specific ingredient details, please refer to the product description or feel free to contact us if you have any concerns or allergies.
Are your products pet safe?
While we use high-quality, skin-safe ingredients in our products, we always recommend exercising caution around pets. Some fragrances and essential oils can be sensitive to animals, particularly cats and dogs. We advise keeping our products out of reach from pets and ensuring that any scented items, like candles or diffusers, are placed in well-ventilated areas away from them. If you have concerns or specific questions about pet safety, please feel free to contact us for more information.
Do you have any vacancies?
Yes, we’re always looking for passionate individuals to join our team as brand representatives! As a rep, you'll earn 20% commission on all sales, giving you the opportunity to share the magic and earn from every referral. If you're enthusiastic about our products and want to be part of our journey, we’d love to hear from you! Feel free to reach out for more details on how to become a representative.
Do you work with influencers?
We would love to! We’re excited to collaborate with influencers who share our passion for all things magical and creative. If you’re interested in partnering with us, whether it’s for product reviews, giveaways, or special promotions, we’d love to hear from you. Get in touch, and let’s create something magical together!
Do you offer wholesale?
Yes, we do offer wholesale! If you're interested in stocking our products in your store or business, we’d love to discuss a partnership. Please get in touch with us for more details on our wholesale pricing and terms. We look forward to working with you!
Do you book Disney vacations?
Yes, we do! As certified Disney travel agents, we can help you plan the perfect Disney vacation. Whether you’re headed to Disneyland Paris, Walt Disney World in Orlando, or any other Disney destination, we can assist with booking package deals, flights, hotels, park tickets, and more. Let us bring the magic of Disney to life for you!